Frequently Asked Questions (FAQs) - Twoe Shop

Ordering

Q1: How do I place an order?

A: Placing an order is simple:

Browse our collection
Select your desired sneakers
Choose size and color
Add to cart
Proceed to checkout
Enter shipping and payment details
Confirm your order

Q2: Can I modify or cancel my order?

A: Orders can be modified or cancelled within 1 hour of purchase. After this time, please contact our customer service team for assistance.

Q3: Do you offer international shipping?

A: Yes, we ship to select countries worldwide. Shipping rates and delivery times vary by location.

Sizing and Fit

Q4: How do I choose the right size?

A: We recommend:

Checking our detailed size chart
Measuring your foot
Considering brand-specific sizing variations
Reading customer reviews for fit insights

Q5: What if the sneakers don't fit?

A: We offer:

30-day return policy
Free exchanges for size or color
Detailed return instructions on our Returns page

Payment and Security

Q6: What payment methods do you accept?

A: We accept:

Major credit cards (Visa, MasterCard)
PayPal
Apple Pay
Google Pay

Q7: Is my payment information secure?

A: Absolutely. We use:

SSL encryption
Secure payment gateways
PCI DSS compliance
Advanced fraud protection

Product Information

Q8: Are your sneakers authentic?

A: 100% guaranteed authentic. We:

Source directly from authorized manufacturers
Perform rigorous authenticity checks
Provide certificates of authenticity

Q9: Do you sell limited edition sneakers?

A: Yes! We specialize in:

Rare releases
Limited edition collections
Exclusive collaborations
Highly sought-after sneaker drops

Shipping

Q10: How long does shipping take?

A: Shipping times:

Domestic: 3-5 business days
Express: 1-2 business days
International: 7-14 business days

Q11: Can I track my order?

A: Yes. After shipping:

Tracking number emailed
Real-time tracking available
Notifications for delivery updates

Returns and Exchanges

Q12: What is your return policy?

A: Key points:

30-day return window
Unworn items only
Original packaging required
Full refund or exchange
Customer pays return shipping

Q13: How do I initiate a return?

A: Simple process:

Log into your account
Go to Order History
Select item to return
Print return label
Ship back the item

Account and Privacy

Q14: How do I create an account?

A: Create an account by:

Clicking "Create Account"
Entering email and password
Verifying email address
Completing profile details

Q15: How do you protect my personal information?

A: We:

Use advanced encryption
Never sell personal data
Follow strict privacy guidelines
Comply with data protection regulations

Customer Support

Q16: How can I contact customer service?

A: Reach us:

Email: Twoeshop@yahoo.com

Q17: What are your business hours?

A: We're available:

Monday-Friday
Closed on Sundays and major holidays

Still Have Questions?

Can't find what you're looking for? Contact Our Support Team

We're here to help you find your perfect pair!